The use of this website is governed by these terms and conditions, which may be amended by us from time to time. Every time you use this website, you acknowledge to us that you have read these terms and conditions and agree to be bound by them.
Under Australian law, you must be over 18 years of age to purchase wine from Curly Flat. It is an offence to sell, supply or obtain liquor on behalf of a person under the age of 18.
If you use this website to purchase goods from us, we may require that you open an account and that you create a username and password. You must keep your account username and password details confidential and secure at all times. You must not allow any other person to use your account, including any person under the age of 18. You are solely responsible for all activity that occurs on your account and must notify us immediately if you become aware of any unauthorised access to or use of your account. Our terms and conditions of sale govern any purchases you make from this website.
Ordering securely online is the quickest and easiest method to purchase Curly Flat wines. By entering your details into our secure form, we are able to process your transaction immediately and have your order shipped in the shortest time possible.
Your credit card details are not stored in our system, but are encrypted and passed through our payment gateway and onto the bank where they are securely decrypted.
We accept payment by Visa, MasterCard, and American Express. A tax invoice/receipt will be issued by email when your order has been processed.
When you make a transaction with Curly Flat, all your personal information, including your credit card number, is encoded. This means that your credit card details cannot be read as they travel to our ordering system.
We use GeoTrust QuickSSL web server certificates, providing secure Internet transactions with confidence. QuickSSL offers REAL 128-bit SSL encryption. By activating the browser’s “LOCK” icon, QuickSSL assures our online visitors that credit card account numbers and other confidential information cannot be viewed, intercepted or altered. And because our automated authentication system is the most advanced in the industry, our customers and trading partners can be sure that QuickSSL web server certificates are only issued to fully authorised recipients. QuickSSL now has two-factor real-time telephony authentication for even stronger authentication.
Please understand wine is available only while stocks last and may be subject to change. In the event that we have sold out prior to your transaction, we will contact you to arrange an alternative order or a refund.
Standard shipping is sent via Australia Post or Fastway Couriers. Please note that deliveries are to Australia addresses only. All wine orders can be delivered to any nominated address, including post office boxes.
A person over 18 years with valid identification must be at the delivery location to sign for and receive the order. If no-one is at the delivery address, or if there is no-one aged 18 or over, an attempted delivery notice will be left at the delivery address with appropriate instructions.
Delivery to capital cities is within 5-7 working days. Other areas (including Tasmania and Northern Territory) may take up to 10 working days.
To ensure the quality of our wines, we do not dispatch orders during periods of extreme heat. Please be aware that shipping delays may occur in such circumstances. Additional delays may also occur during peak activity periods.
Curly Flat is able to offer international delivery to some countries. Please contact us to confirm availability and rates.
All wine is packaged using durable cardboard boxes. A standard box holds 12 bottles.
If your wine has been broken or damaged in transit, please contact us immediately.
Please contact us to request return instructions, and ensure that all original packaging is retained in case of the need to return.
Unless expressly stated otherwise, all intellectual property rights appearing on this website (such as names, trademarks, logos and copyright material) remain the property of Curly Flat (ABN 16 096 972 708) and are protected under international copyright law. You must not use that intellectual property in any way whatsoever, except as expressly permitted by us in writing.